Ebook
Omnichannel
Customer Engagement Solutions
For most organizations, customer experience has become the major differentiation factor for standing out from the competition, before price or product features. As companies’ digital transformation has accelerated due to the COVID-19 crisis, contact centers are now more than ever at the heart of brand strategies to meet new customer satisfaction challenges across all communication channels.
Detailed Summary
In this white paper, learn the 5 key trends contact centers must address to create the customer experience of tomorrow:
The Cloud, the ‘New Normal’ for business continuity and performance The Work-from-Home Revolution & the Engagement Challenge How AI will change the face of customer experience The omnichannel necessity for staying connected with your customers The New Super-Agent, or the role of the human touch in improving customer satisfaction82%
of respondents agree that companies must strive to increase the human side of their interactions and add to it more their "personal touch"
74%
Of the US Workforce would be willing to quit a position for one that offers remote work
Contact Center : Creating the customer experience of tomorrow
