Ebook

Omnichannel

Customer Engagement Solutions

Due to customer journey digitalization, the communication methods between consumers and brands is multiplying more than ever. Telephone, chat, social media, instant messaging…customers want to be able to reach out to your company when they want and on their preferred channels.

Detailed Summary

In this e-book, discover the 5 key reasons why you should transform your customer service to offer a truly omnichannel experience, as well as :

An assessment of today’s customer service and customer expectations
The analysis of new interaction channels and their usage
Customer testimonials regarding the implementation of an omnichannel strategy

70%
Of buying experiences are based on how the customer feels he is being treated

60%
Of customers interact with companies through different channels

Omnichannel customer service : 5 reasons to make the transformation

To download the case study 👇

32%
Of people under 25 prefer social media as a contact channel