Customer Testimonial
Omnichannel
Customer Engagement Solutions
Umrahme is specialized in pilgrimage travel packages to Saudi Arabia. The company signed an agreement with the government of Saudi Arabia to manage the specific pilgrimage visas travel requirements for B2C and B2B.
Designing the perfect Umrah package is at the core of travel specialist Umrahme. To support this ambition, Umrahme has deployed 3 call centers in UAE, Egypt, and India, consisting of about 15 agents serving over 5,000 travel agencies.
Challenges
For Umrahme to thrive and be the market leader in comprehensive Umrah travel services, placing their customers at the center of their business and aligning their teams was critical.
Leveraging native Salesforce integration for in-depth personalization
Adopting a robust call center system that can grow with Umrahme’s business
Comprehensive, integrated systems for long-term growth
Advantages
Native integration in Salesforce
Robust inbound & outbound call center platform
Access to customer data and enrichment within Salesforce
Automated outbound call campaigns
Real-time supervision tools
5000
Customers
3
Contact Centers
How to stand out from your competitors thanks to high-quality, personalized customer support?
Umrahme, part of Holidayme group, a travel services group, chose the Vocalcom Salesforce Edition Solution to deliver a robust call center system that could natively integrate with their CRM application.
5
After Vocalcom deployed their system, a query that could take on average 2 to 4 days to respond to, could now be resolved in less than 5 minutes