Customer Engagement Solutions
Counting more than 500 French as well as Swiss and Belgian public and private health establishments among its customers, Simplify manages more than 500,000 calls per month. In the past, inbound calls were managed through an external service provider, but Simplify made the decision to reintegrate this activity, deploying four contact centers based in France, Tunisia, Morocco, and Madagascar. In order to optimize patient journeys, Simplify chose the Vocalcom Hermes Cloud contact center solution.
Whether it’s a matter of adjusting its resources according to the needs of its customers, quickly recruiting experts Whether it’s a matter of adjusting its resources according to the needs of its customers, quickly recruiting experts
The cloud: a response to a need for agility on multiple sites
Ease of use and flexibility: two key factors that improve the patient experience
Guaranteeing the best quality of service at all times
Fast learning curve for the solution
Flexibility and autonomy on the solution
Integrated reporting too Consistent cloud solution across all sites
Calls per month
A service quality (QoS) of more than 95%
How to optimize the patient journey and provide a similar quality of service on multiple sites?
Contact Centers in France, Morocco, Tunisia and Madagascar