Customer Testimonial
Omnichannel
Customer Engagement Solutions
Faced with an accelerated transformation of the media and of its readership, Le Figaro is on the path to digitalization. The historic tasks of subscriber relation management are maintained in partnership with Clientela.
Challenges
To deliver personalized support and service quality in the French style, Clientela manages daily reception or delivery problems and handles customer questions concerning their subscriptions. For nearly 3 years, these efforts have also focused on supporting subscribers in the adoption of new digital practices.
Leveraging the omnichannel capability of the Vocalcom solution to manage customer/subscriber relations
Ensure constant quality monitoring
Reach 100% customer satisfaction
Advantages
Autonomous IVR management and oversight
Easy scripting and campaign creation
Omnichannel platform
Real-time supervision
Customized dashboards
370 000
Subscribers
25 000
Calls managed per month
How to build loyalty and support your subscribers in the digital transformation?
A vital player of the French media, Le Figaro is gradually evolving its strategy for subscriber customer service, in the context of massive media digitalization. To achieve this, the company forged a partnership with Clientela, who use the Vocalcom Hermes solution.
18
Agents daily
1180
Employees
