Customer Engagement Solutions
With two contact centers in France, EVO+ logs a growth of 10 to 20% per year by relying on the Vocalcom Hermes solution. With employees specifically trained in subscription processes, EVO+ offers three skill centers.
With employees specifically trained in subscription processes, EVO+ offers three skill centers: customer service, business development service and outsourced management service.
EVO+ operates as a 100% outsourced management service for news outlet subscriptions, in charge of managing subscriber coupons as well as routing and handling claims.
Integrating into customers’ value chains to offer customized service
Adopting a flexible and agile solution for winning new markets
Improving agent comfort and engagement
Real-time supervision for improving performance
To manage its different activities, EVO+ decided to rely on the industry expertise, rich features, and flexibility of the Vocalcom Hermes contact center solution.
Simplicity of scripting and campaign creation
Customized dashboards Autonomous IVR management and oversight
1 300 000
Calls made and received each year
Customer Service Call pickup rate
How to Integrate into customers' value chains to offer customized service?
EVO+ logs a growth of 10 to 20% per year