Customer Testimonial
Omnichannel
Customer Engagement Solutions
With two contact centers in France, EVO+ logs a growth of 10 to 20% per year by relying on the Vocalcom Hermes solution. With employees specifically trained in subscription processes, EVO+ offers three skill centers.
With employees specifically trained in subscription processes, EVO+ offers three skill centers: customer service, business development service and outsourced management service.
Challenges
EVO+ operates as a 100% outsourced management service for news outlet subscriptions, in charge of managing subscriber coupons as well as routing and handling claims.
Integrating into customers’ value chains to offer customized service
Adopting a flexible and agile solution for winning new markets
Improving agent comfort and engagement
Real-time supervision for improving performance
Advantages
To manage its different activities, EVO+ decided to rely on the industry expertise, rich features, and flexibility of the Vocalcom Hermes contact center solution.
Autonomous IVR management and oversight
Simplicity of scripting and campaign creation
Real-time supervision
Customized dashboards
1 300 000
Calls made and received each year
94%
Customer Service Call pickup rate
How to Integrate into customers' value chains to offer customized service?
EVO+, French expert in print and digital subscriber relations, chose the Vocalcom Hermes Solution to equip its two contact centers.
20%
EVO+ logs a growth of 10 to 20% per year
100
Employees
