Customer Testimonial
Omnichannel
Customer Engagement Solutions
As a leader in the automobile market and highly present in the health/ supplemental insurance and financial industries, the FIMADEV group serves as both a contact center, with its Centre Relations Clients subsidiary, and integrator of Vocalcom solutions via the IT firm FIMAINFO. The company has been leveraging Vocalcom’s industry expertise for its 450 connected agents and third-party users for a long time. For this reason, Centre Relations Client naturally turned to the new Vocalcom Hermes360 omnichannel contact center solution when the time came to support their customers in their digital transformation journey.
Challenges
As the automobile market experiences lower margins, the car dealers’ business model is no longer exclusively based on vehicle sales. As the automobile market experiences lower margins, the car dealers’ business model is no longer exclusively based on vehicle sales.
Integrating into customers’ value chains
Supporting phygital transformation in the automobile industry
Offering unrivaled performance for lead management and customer service
Acting autonomously to increase efficiency
Advantages
Ability to integrate with customers’ industry tools
Omnichannel platform
Predictive automated dialer
Autonomous IVR adjustment capability
Intuitive interface
Real-time supervision and customizable reporting
1 300 000
Calls managed per year
40%
A 40% productivity increase
How does CRC/FIMAINFO support its clients in their digital transformation and integrate itself into their value chain?
Centre Relation Clients, a historical outsourcer for customer service management, specialized in the financial, health and automobile industries, chose the Vocalcom Hermes360 Solution to equip its 450 agents.
0
Hour of production lost during the first lockdown
450
Agents and third-party users connected on the Vocalcom Solution
