Customer Testimonial
Omnichannel
Customer Engagement Solutions
Clientela operates from two work sites in France, based in Angers and Vannes, and offers with its 130 employees a French-style service quality for 3 activity hubs: customer service for the media industry; inbound call management for lottery games; and outbound call campaign management for prospecting and retention for the press, fundraising, and—to a greater extent—appointment scheduling and customer satisfaction surveys for the merchant industry and institutional customers.
Challenges
Clientela presents itself as a natural extension of its customers and must adapt quickly to the specific needs of each to deliver optimal service quality.
Serving as the Swiss knife of customer service
Developing omnichannel customer journeys
Ultra-personalized business activity monitoring
Advantages
Powerful predictive automated dialer
Autonomy in managing and overseeing IVR
Easy scripting and campaign creation
Omnichannel platform
Real-time supervision
500 000+
Calls managed per month (inbound/outbound)
40%
of customers have been loyal to the company for more than 15 years
How to offer a quality and personalized service, whatever the channel and the demand?
Clientela, a customer relations outsourcer specialized in the press, charity, and health industries, chose the Vocalcom Hermes Cloud Solution to equip its two contact centers.
130
Employees
21
Years of expertise
