Customer Testimonial


Customer Engagement Solutions

Clientela operates from two work sites in France, based in Angers and Vannes, and offers with its 130 employees a French-style service quality for 3 activity hubs: customer service for the media industry; inbound call management for lottery games; and outbound call campaign management for prospecting and retention for the press, fundraising, and—to a greater extent—appointment scheduling and customer satisfaction surveys for the merchant industry and institutional customers.


Clientela presents itself as a natural extension of its customers and must adapt quickly to the specific needs of each to deliver optimal service quality.

 Serving as the Swiss knife of customer service
 Developing omnichannel customer journeys
 Ultra-personalized business activity monitoring


To ensure its expert standing, Clientela makes the most of its Vocalcom Hermes contact center solution, which allows the company to deliver ultra-personalized support to its customers on complex multi-channel journeys.

 Powerful predictive automated dialer
 Autonomy in managing and overseeing IVR
 Easy scripting and campaign creation
 Omnichannel platform
 Real-time supervision

500 000+
Calls managed per month (inbound/outbound)

of customers have been loyal to the company for more than 15 years

How to offer a quality and personalized service, whatever the channel and the demand?

Clientela, a customer relations outsourcer specialized in the press, charity, and health industries, chose the Vocalcom Hermes Cloud Solution to equip its two contact centers.


Years of expertise

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