Customer Engagement Solutions
CETIH Renov, a company that supports the “business with private individuals” activities of the CETIH group, had to completely rethink its telemarketing strategy to respond to the changing rules and regulations applying to its business activities. By adopting the Vocalcom contact center solution, CETIH Renov is now a part of an omnichannel environment and uses the predictive dialer to reach optimal productivity.
Behind CETIH Renov are three brands that take care of our homes and support private individuals in their home renovation and improvement projects. The energy retrofitting market in which Neovivo takes part is a heavily regulated business sector.
Restructuring to respond to the implementation of a highly regulated market
Integrating a 100% omnichannel model thanks to Vocalcom
Ensuring customer service center performance monitoring
Easy scripting and campaign creation
Customized dashboards Autonomous IVR management and oversight
Customer appointments per month
Choosing Vocalcom translated into 2 to 3 times more productivity
How to reorganize teleprospecting in a highly regulated sector of activity?
The CETIH group, A specialist in home renovation and energy retrofitting, choses the Vocalcom contact center solution to equip their two contact centers.
Cetih Renov earns more than 200M€