Customer Testimonial
Omnichannel
Customer Engagement Solutions
As part of a project focused on business processes digitization and service quality improvement, Centrale Automobile Chérifienne (CAC) deployed a new customer service center equipped with the Vocalcom Salesforce Edition solution. The company launched in 2016 a digital roadmap which led the company to deploy the Salesforce CRM to manage its entire value chain— particularly logistics, administration, and after-sales service.
Challenges
To reinforce this system and improve service quality, a unified customer service center was created to manage all customer interactions, which were previously managed by different CAC departments.
The advantages of a Salesforce native integration
Offering premium customer experience based on service quality
Optimizing customer experience: an intersecting project
Advantages
Native integration in Salesforce Easy configuration of the IVR system Outbound call campaigns on Salesforce web leads Activity reports available in Salesforce Real-time supervision for both live and recorded conversations Flexible cloud solution facilitating remote work97%
Since the implementation of the Vocalcom solution, our reachability has become 95 to 97%
9000
Calls handled per month
How to manage all your customer interactions and access to CRM data from a single environment?
Centrale Automobile Chérifienne is a leading company in the Moroccan automobile market, specializing in the biggest brands (Porsche, Bentley, Audi, Volkswagen), chose the Vocalcom Salesforce Edition contact center solution.
16 000
Cars delivered per year
15
Agents