Customer Engagement Solutions
As part of a project focused on business processes digitization and service quality improvement, Centrale Automobile Chérifienne (CAC) deployed a new customer service center equipped with the Vocalcom Salesforce Edition solution. The company launched in 2016 a digital roadmap which led the company to deploy the Salesforce CRM to manage its entire value chain— particularly logistics, administration, and after-sales service.
To reinforce this system and improve service quality, a unified customer service center was created to manage all customer interactions, which were previously managed by different CAC departments.
The advantages of a Salesforce native integration
Offering premium customer experience based on service quality
Optimizing customer experience: an intersecting project
Native integration in Salesforce
Easy configuration of the IVR system
Outbound call campaigns on Salesforce web leads
Activity reports available in Salesforce
Real-time supervision for both live and recorded conversations
Flexible cloud solution facilitating remote work
Since the implementation of the Vocalcom solution, our reachability has become 95 to 97%
Calls handled per month
How to manage all your customer interactions and access to CRM data from a single environment?
Centrale Automobile Chérifienne is a leading company in the Moroccan automobile market, specializing in the biggest brands (Porsche, Bentley, Audi, Volkswagen), chose the Vocalcom Salesforce Edition contact center solution.
Cars delivered per year