Customer Testimonial


Customer Engagement Solutions

As the European leader of business daycare centers, Babilou runs in France a network of 450 centers under its own name as well as 1,700 partner centers, reserved for salaried parents. In order to allow daycare center teams to concentrate fully on working with children, all inbound calls are routed to the customer service department using a single phone number for all of France.


Babilou’s family advisors answer parents’ questions, received by phone or through the company website, regarding the functions and reception methods in the network’s daycare centers. Agents also assist with offering vacant spots to non-salaried parents based on availability.

Optimizing customer service in complete autonomy
 Leveraging CRM data for a personalized experience
 Continuous service quality optimization


To offer personalized answers under all circumstances, Babilou invested in the Vocalcom Salesforce Edition contact center solution, natively integrated with their Salesforce CRM.

 Native integration in Salesforce
 Automatic customer file pop-up
 Autonomous IVR configuration
 Agent skill management
 Real-time supervision

Increase of inbound calls by 60%

NPS that surpassed their goal by 10 points

How to optimize the management of your incoming contacts?

Babilou, the European leader of business daycare centers, chose the Vocalcom Salesforce Edition contact center solution to equip its customer service department.

50 000
40,000 to 50,000 calls received per year

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