Customer Testimonial
Omnichannel
Customer Engagement Solutions
Created in 2008, Vocalcentre quickly became the leader of offshore contact centers for central Africa. Supporting companies through digital interactions, Vocalcentre is also an engaged player at the sides of the Gabonese state, serving social causes.
To manage all of the customer service affairs of its partners, the outsourcer equipped itself with Vocalcom Hermes360 solution since 2009.
Challenges
Equip itself with powerful tools to support its growth
Improve its efficiency
Improve business activity monitoring
Vocalcom advantages
Robustness
Relevance of performance indicators
Easy to use
Scalability of the platform
Efficiency of outbound campaigns
250
agents across multiple sites and working 24/24
Vocalcentre: How can you combine quality, expertise and manage costs to handle more than 3.8 million interactions per year?
To manage all of the customer service affairs of its partners, the outsourcer equipped itself with Vocalcom Hermes360 solution.
+ 3 million
calls per year
800,000
digital interactions digitales per year
